osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.

Applied Models *The models of this series are not compatible with the latest version of DSM. For details, please refer to the Product Support Status page. * Please note that DS712+, RS2211RP+, RS2211+, DS411+II, DS411+, DS2411+, and DS1511+ are not compatible with Active Backup for Business since they do not support Btrfs. Release Notes for osTicket Description: osTicket is an open source support ticket system. It is designed to help streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast and effective support. Synology and its authorized partners have no responsibility to retain your privacy and confidentiality. Product and the system will be restored to factory default, and the original data will not be able to retrieve. Synology has no responsibility for the data loss during the repair service. Warranty only covers Synology’s products. Customer Support System. Sign In. Use a valid email and password to gain access to the Synology RMA System. File system check status can be viewed in Synology Assistant. Reboot Now Reboot later Rebooting does not fix the problem. I submitted a Synology Ticket and the tech said I needed to copy my files to an external device and delete Vol-1 and recreate Vol-1.

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Software installation for Synology DiskStation Manager (DSM, web-based operating system of DiskStation) Creating volumes and shared folders; Refer to Quick Installation Guide for more information about hardware and software installation. You can also see Synology DiskStation User's Guide for a general idea about topics related to this article

I don’t know what the conversation was like between Synology and Intel, but I can guess it was fairly When the blue light in the bottom corner of your Synology won’t stop flashing, you know you’re in trouble. brutal. I raised a support ticket through the Synology website describing the issue. I also wrote an email to Synology’s PR team.

Recovering Data from a Failed Synology NAS Aug 22, 2014 Frequently asked questions on NAS Backup – IDrive The 'Mirror Path Backup' option replicates the file/directory hierarchy present on the Synology system to your IDrive account. By default, the 'Mirror Path' option is enabled. For example, if you select to backup the file 'bin' from 'root/opt/bin' with mirroring option selected, then IDrive will maintain the same directory structure in your Synology Backup Solution to local, FTP/SFTP, and public